Returns, Refunds & Warranty


If you would like to return your item please contact us using our contact page. Please state your name, order number and the reason for your return. This must be within 7 days of purchase and must be in new condition (including undamaged packaging and stickers still in place). 

If you opt to return an item we will issue you with either a store credit or refund for the same amount, depending on the situation. Happy shopping! 

Change of mind returns on items incur a 30% restocking fee. Returns on 'Sale' items or items with discounts of over 22% off applied at checkout are non-refundable. Only faulty items can be returned with no cost to the customer.

Thank you for understanding.


All products come with a Precious Penguin warranty. If you believe any item is defective or damaged we sincerely apologise. Please contact us immediately using our contact page. Someone from our customer support team will discuss with you and process your warranty claim.


7 day satisfaction money back guarantee.


We are always happy to chat and give you a hand if needed. Please contact us using our contact page or text/call our customer support at +61419817455 during business hours Monday-Friday. If the line is busy please leave a message or text so we can follow-up. Thank you!