At Precious Penguin, we are proud to use Australia Post to deliver our products to you within Australia, no matter where you are located. Our strategic relationship allows us to get your products to you in the quickest and safest manner possible.
Standard Australia Post shipping costs is $8.00 for the first item plus $2 for every additional item in the order.
Australia Post deliveries have been impacted by COVID-19. See the latest updates from Australia Post HERE
Precious Penguin offers prompt delivery on all of our products within Australia. Orders are dispatched within three to four business days and delivery will occur a few days after dispatched (Depending on stock levels, shipping company service levels and your location). Precious Penguin is not responsible for shipping company internal issues and service levels. We thank you for your patience.
If you are having problems please email us at PreciousPenguin@bigpond.com immediately. We care about each and every customer.
If delivery has been attempted, your parcel will be left in a secure location or a card will be left for you to collect at your nearest Australia Post office.
If there is a possibility you may not be available to accept delivery please advise where you would like the parcel placed in your absence. You can do this during the check out process.
Alternatively you can advise to have the parcel returned to the Post Office for collection by you at a later time. You can also do this during the checkout process.
International customers can contact Precious Penguin to confirm shipping rates to your area. Orders can take 20 - 30 business days to be delivered, depending on your location and proximity to a major city.
Express International Post is also available, cost dependent on your location which is calculated at checkout. This shipping method takes between 10 - 20 business days.
Any possible taxes and duties applicable to your order may be applied by customs and are the sole responsibility of the customer.